Returns & Refunds

Changed your mind? Send back any unused piece within 3 days of delivery and we will refund it in full, no questions asked. You do not need to give us a reason.

Unused simply means it has not been carried, filled or worn out of the house yet. Please keep the tags on and send it back in its original packaging, so the next customer receives it as new. Return postage for a change of mind is paid by you.

If there is a problem with your order, we pay the postage both ways and you choose between a replacement and a full refund. This applies when:

• The product arrived damaged or marked in transit.
• The stitching, a zip, a strap or a buckle is faulty.
• You received the wrong product, colour or size.
• Part of your order is missing.
• Your order never arrived and the courier has confirmed it as lost.

For anything that did arrive, please let us know within 3 days of delivery so we can sort it out quickly.

If a manufacturing fault appears within 3 days of delivery with normal use, such as stitching coming loose or a zip or buckle failing, send us a photo with your order number and we will replace or refund the product.

We are not able to offer repairs, and this does not cover accidental damage, misuse or everyday wear.